Parts Manager - Stars and Stripes Harley-Davidson

langhorne, PA

Job Title:                              Parts Manager

Department:                         Parts

Supervisor:                           General Manager


Summary Description

Manage employees and operations of the Parts & Accessories department. Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

Duties and Responsibilities

  • Set-up and maintain a smooth running, efficient P&A department.
  • Ensure P&A personnel are well trained and available when needed.
  • Ensure the needs of the service department are being met.
  • Review all stock orders to ensure a fast moving balanced inventory of Parts & Accessories.
  • Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio along with an accurate inventory.
  • Assist/coach/train staff when needed.
  • Supervise and maintain an accurate up-to-date inventory management and control system (Open to Buy).
  • Become familiar and efficient with all phases of the computer system required for service & parts management
  • Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
  • Ensure employees keep a clean and orderly department.
  • Generate and review Inventory and OTB reports.
  • Knows the competitions’ prices, selection, customer service + promotions.
  • Recruit and hire staff based on composite statistics.
  • Employ sound management practices to ensure parts department contributes acceptable levels of gross and net profit.
  • Maximize return on investment of parts inventory.
  • Grow the volume of P&A sales.
  • Maintain budgeted revenue and expense objectives.
  • Develop advertising and promotional campaigns for merchandise.
  • Provide reports to Dealer Principal or General Manager, as requested.
  • Develop monthly and annual objectives for the department in collaboration with General Manager.
  • Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.).
  • Plan and execute “exceptional” promotions to bring both “new and existing” customers into the dealership on a regular basis. 
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities

  • Establish departmental work schedule, balancing the workloads of all employees with the needs of the department. 
  • Set policies and procedures for P&A department.
  • Establish daily job assignments for sales staff as directed in the Daily Huddle and or jobs, which you determine to be appropriate and necessary.
  • Evaluate and council department employees and maintain records of all employee performance reviews.
  • Evaluate employee performance and keep General Manager aware of any issues, both positive and negative.
  • Assist General Manager with recruiting, interviewing, hiring, and terminating employees.
  • Provide training for all P&A employees (seminars; workshops; P&A sales, inventory mgmt., etc.).

Qualifications & Job Requirements

  • Strong leadership skills.
  • Strong sales and sales management skills.
  • Experience with retail sales and inventory management.
  • Previous experience in developing and coaching a high performance sales team.
  • Prefer knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn.
  • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
  • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
  • High School Diploma or equivalent degree or greater required. 

Physical Demands

  • Requires the use of both hands. 
  • Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
  • Requires standing and/or walking for extended periods of time. •    Requires the ability to balance and push an 800+lb motorcycle. 

Working Conditions

  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.
  • Frequently works near moving mechanical parts.